TERMS & CONDITIONS
PLACING AN ORDER
To place an order, you should select the required item and add it to the basket by clicking on the ‘Add to Bag’ button. You can review the selected item(s) at any time by clicking on the ‘View Bag’ link and then continue shopping by clicking on the ‘Continue Shopping’ link. Once you have completed your shopping, please click on the ‘Checkout’ button.
Next, you will be asked to enter/confirm your personal details, billing and delivery address before moving to "Review & Place Order". In "Review & Place Order", you will be able to check the information relating to the item(s) ordered, quantity, price and total. Please note that the delivery address cannot be edited in the "My account" section for any outstanding orders. This will however change your address for future orders. To update your delivery address for any outstanding orders, please contact Customer Service (email@example.com). We are unable to change your delivery address for any item/s which have already been shipped.
Please follow the instructions on your returns form, which will advise you on the returns option available to you, and where to send your item/s back to. Please ensure your item is returned to the address listed on your returns form, which was delivered with the item.
We will process your refund within 14 calendar days of receiving your return.
Insurance on Returns
PRODUCT DESCRIPTIONS + DESIGN
What type of information do WE collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
If you would like to: correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.
These apply to any of our online voucher codes. Please read these as well as the terms of specific offers.
1. When you use an offer you accept our terms and conditions relating to that offer (you are deemed to have accepted them and agree to be bound by them).
2. If the offer says something different than what is written here (for example, that it covers delivery charges), then we will honour what the offer states.
3. Unless the offer says otherwise, you can only use one promo code or discount offer per order. You cannot combine offers.
4. Offers do not apply to any delivery charges unless expressly stated.
5. If we give you a refund, it will be for the price you actually paid, taking into account the offer or discount. And if you return a single product from a multi-buy offer, our refund will mean that you have effectively paid full price for the products you keep.
6. We can decline your order, if we don't think the promo code or offer used is valid for the product(s) ordered, or if we reasonably suspect fraud.
7. We can change these terms and conditions or withdraw an offer at any time, with reasonable notice.
8. These terms and conditions are governed in accordance with the laws of England and Wales.
GIFT CARD TERMS + CONDITIONS
These gift card terms apply to pounds sterling gift cards purchased online through www.porterpepperell.com.
Porter Pepperell reserves the right to update and change the terms and conditions of our gift cards at any time. This does not affect your legal rights. Use of your Porter Pepperell gift card constitutes acceptance of our Terms + Conditions and we therefore recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. Porter Pepperell gift cards remain the property of Porter Pepperell who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).
The value of your Porter Pepperell gift card can be redeemed online at www.porterpepperell.com provided the gift card is redeemed within the redemption period.
The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.
Your Porter Pepperell gift card is valid for a period of 12 months from the date of purchase following which it will expire automatically. A gift card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
A Gift Card expires automatically once its balance has been exhausted.
Only one gift card may be used per online order
Lost/ Stolen/ Damaged
You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your Porter Pepperell gift card is lost or stolen, Porter Pepperell is unable to replace or reimburse the remaining balance on a card. Porter Pepperell cannot be held responsible for any balance lost on a Porter Pepperell gift card as a result of theft or fraud.
If a partial refund is made for any purchase using a Porter Pepperell gift card and another method of payment, then any refund amount owing will be credited to a Porter Pepperell gift card in the first instance.
If the total to be refunded is more than originally paid by Porter Pepperell gift card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. debit/credit card or cash).